SHIPPING POLICY

1. Introduction

Welcome to Splash Soda! This Shipping Policy outlines the procedures and guidelines for shipping our products to you. By placing an order with us, you agree to the terms and conditions set forth in this policy.

2. Shipping Methods and Costs

All orders are shipped using Australia Post. Shipping costs are calculated based on the weight of the package and destination. Orders over $50 qualify for FREE shipping. The available shipping methods and their associated costs will be displayed during checkout.

3. Processing Time

Orders are typically processed within 1-2 business days of receipt. Please note that processing times may vary during peak periods or due to unforeseen circumstances. You will receive an email confirmation with tracking information once your order has been shipped.

4. Delivery Time

Estimated delivery times vary depending on the shipping method selected and the destination. Standard shipping usually takes 5-7 business days. Expedited shipping options are available for faster delivery. Please note that delivery times are estimates and may be affected by factors such as weather conditions, carrier delays, or other unforeseen events.

5. Shipping Restrictions

We currently only ship within Australia. If we are unable to fulfill your order due to shipping restrictions or other issues, we will contact you to discuss alternative arrangements or provide a refund.

6. Order Tracking

Once your order has been shipped, you will receive a tracking number via email. You can use this tracking number to monitor the status of your shipment through the Australia Post website or app.

7. Address Accuracy

Please ensure that the shipping address you provide is accurate and complete. We are not responsible for delays or delivery issues resulting from incorrect or incomplete addresses. If you need to make changes to your shipping address, please contact us as soon as possible. Once your package has left our facility, we are unable to make changes, so we recommend using the Australia Post app to redirect your parcel if needed.

8. Delivery Issues

If you encounter any issues with your delivery, such as missing or damaged items, please contact us within 7 days of receipt. We will work with you to resolve the issue and ensure you receive your order in a satisfactory condition.

9. Returns and Exchanges

For information on returns and exchanges, please refer to our Refund Policy. Note that shipping costs for returns or exchanges are typically the responsibility of the customer, unless the return is due to an error on our part.

10. Contact Us

If you have any questions or concerns about shipping, please contact us at:

Splash Soda
10 Venture Way
Pakenham, VIC 3810
hello.splashsoda@gmail.com

Thank you for choosing Splash Soda! We appreciate your business and look forward to serving you.