REFUND POLICY

1. Introduction

At Splash Soda, we are committed to ensuring your satisfaction with our products. If you are not completely happy with your purchase, this Refund Policy outlines how we handle refunds and exchanges.

2. Eligibility for Refunds

To be eligible for a refund, you must contact us within 7 days of receiving your order. Refunds are available for products that are defective, damaged, or not as described. To process your refund, please provide your receipt or proof of purchase.

3. Refund Process

- Defective or Damaged Products: If your product is defective or damaged upon arrival, please notify us within 7 days. We may request photos of the damaged product and packaging to process your claim.
- Incorrect Orders: If you receive an incorrect product, please contact us within 7 days so we can arrange for a replacement or refund.
- Refund Requests: Once we receive your request and verify the eligibility, we will issue a refund to the original payment method. Please allow up to 10 business days for the refund to be processed and reflected in your account.

4. Non-Refundable Items

We do not accept returns or provide refunds for products that have been consumed. Refunds will not be issued for items purchased on sale or with promotional discounts.

5. Return Shipping

If a return is required, you will be responsible for the cost of return shipping unless the return is due to an error on our part. We recommend using a trackable shipping service or purchasing shipping insurance for items of value.

6. Address for Returns

If instructed to return a product, please send it to:

Splash Soda
10 Venture Way
Pakenham, VIC 3810

7. Contact Us

If you have any questions or need to request a refund, please contact us at:

hello.splashsoda@gmail.com

Thank you for choosing Splash Soda! We value your business and are here to assist you.